To initiate a refund/exchange, please email us at firstname.lastname@example.org with the message title “ REQUEST TO REFUND / EXCHANGE ” in order to inform us.
TERMS & CONDITIONS
We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 14 days from when you've received your order.The returned item(s) will be checked with the receipt together and the item(s) should be:
- Returned item(s) must be returned in its original packaging
- Returned item(s) must not be soiled, altered, with no visible signs of wear or tear
- The purchaser will return the item(s) at own cost, we will issue exchanges free of charge thereafter.
Champion Verdi Sdn Bhd reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Champion Verdi Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Please note we can only grant exchanges once.
For refund item(s), customer will received their refund within 7 working days after the we have checked and confirm the item(s).
Please return your purchase to the following address:
Champion Verdi Sdn Bhd
138 & 138A,Lebuh Noordin,
Please send an email to us at email@example.com with the message title “ REQUEST TO CANCEL ORDER ” in order to inform us about the cancellation order.
** Cancellation can be made if the order is in pending status. (The order does not have any tracking status updated yet).
** Orders that are in shipping or shipped will not be cancel.
Please contact us at firstname.lastname@example.org or 04-261 7728 if you have any questions or doubts.